Support
Support
Contact support for account, credit purchase, endpoint, and launch-readiness questions.
Contact
Email support@dorbit.ai. Include your account email, endpoint ID, and a concise description of the issue. Avoid sending secrets, private keys, bearer credentials, or sensitive model data in support messages.
Operational issues
For failed launches, unavailable endpoint URLs, or serving issues, include the timestamp, model, selected server option, endpoint status, and visible error state so Dorbit can inspect the relevant infrastructure records.
Billing review
For card purchase, refund, or credit-balance questions, include the approximate event time, visible account balance, and any affected checkout, credit, or endpoint identifier.