Billing

Refund Policy

This policy describes card credit purchases, failed endpoint launches, endpoint cancellation, and billing review.

Card credit purchases

Card purchases add credits after the payment provider confirms the transaction. The Credits page shows purchase and refund transactions and available receipts. Contact support for card-purchase refund questions.

Failed or stopped endpoints

If an endpoint launch fails before the endpoint is ready to use, you are not charged and all credits held for that launch are returned to your Dorbit credit balance. After an endpoint becomes ready, Dorbit charges for the billable runtime through stopping or expiry and returns unused held credits to your Dorbit credit balance. These returns are credits, not cash refunds or refunds to your payment card.

Operator review

Disputed charges, provider-side failures, duplicate credit adjustments, and suspected abuse require support review. Dorbit may request an endpoint ID, checkout or credit event identifier, timestamps, account email, and visible error details.